General

Troubleshooting & Help

• How do I contact MyCashQuest Customer Service?
• I'm having a technical or billing issue with one of the Challenge partners. What should I do?
• How is my data managed and used?
• How do I unsubscribe?
• Why was my account permanently suspended?
• How do I find the Terms and Conditions?

Challenge Credits

• How do I continue to complete challenges?
• I was told I am not eligible for courtesy Challenge credit. Why?
• Why did my Challenge credit disappear?
• I completed a challenge and it's not credited on my Cash Status

Cash Redemption

• How to Redeem the Cash reward?
• I submitted a Cash claim but I continued to complete more Challenges. Can I change the amount?
• My Cash claim was approved more than 7 days ago and I still haven't received the redemption email

FAQ

• I'm outside of the United States. Can I still participate to earn Cash?
• What are Challenges?
• How much Cash can I earn playing?
• How much time do I have to do this?
• How does MyCashQuest make money?
• How long does it take to qualify for a Cash reward?

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Cash Claim Process

• I submitted my Cash claim but I haven't received the identity verification instructions yet.
• How do I claim a Cash Reward?
• Do I need to send you my Cash Account, Venmo or PayPal Information?
• Why do I need to complete identity verification?
• What form of ID is acceptable for Identity Verification?
• Prepare and troubleshoot ID scan and real time selfie capture

See all 9 articles