Depending on the type of Challenge, it can take a few days upon completing the challenge for it to appear under your Cash Status.
Did you complete the milestone goal as required to receive challenge creditl?
You should first check that you've completed the milestone goal for the challenge. For example, if the challenge requires you to complete level 10, you'll need to make sure that you have completed that level and waited for the challenge to credit.
Are you a first-time user, subscriber, or customer?
A key thing to remember is that you must be a first-time new user to receive challenge credit. If you are not, you should not expect to receive challenge credit.
This means that you've never had an account under any name, email or username on any device. Uninstalling and re-downloading apps, or canceling services, trials or subscriptions to sign up again does not make you eligible for credit. If the app is not new to you won't receive challenge credit.
If you are completing challenges to receive credit, only select challenges that are new to you.
You won't be eligible for challenge credit if
- you complete Challenges on more than one mobile device or share your computer or mobile device with another user participating in the Program.
- you have uninstalled the app from your device before credit is issued
- another person determined to be residing in the same household or using the same network is participating in the Program
- if you are using an unauthorized IP such as an IP address that is outside the U.S., a disposable email address, or a disposable phone number. An unauthorized IP has been banned from our program or an anonymous connection such as a VPN or proxy.
- you are attempting to receive credit for a Challenge more than one time
- you use an email address for the Challenge sign-up that is different from the email address used to register for the Program
- you are not a new customer or user of the Advertiser unless specified for the specific Challenge;
- you do not have tracking enabled on your web browser or device, if you have ad blockers enabled, or if you are completing Challenges using technology designed to conceal your identity or location;
- you are attempting to receive Challenge credit for mobile apps that you have previously installed on your device
- you “quick cancel”, request a refund, initiate a return, refuse delivery, or if the Advertiser determines the information supplied is invalid. In this instance, if Challenge credit has already been granted, it may be revoked.
If none of the above eligibility limitations apply to your situation, and it's been more than a few days you may submit a request for courtesy Challenge credit. From time to time, a technical issue due to no fault of your own can occur.
Submit a Request for courtesy Challenge credit
Our customer service team can help with the review of your request for courtesy Challenge credit. You will be asked to submit specific proof of Challenge completion.
- Submit the Member Support Form - Missing Challenge Credit
- You'll receive an email with instructions and a unique link for you to submit your proof of Challenge completion
- A customer service team member will be back in touch with the approval status typically within a few days.
Proof of Challenge Completion:
You must retain:
- The original email, receipts, and confirmations for completed Challenges. Copy and paste emails will not be accepted.
- Proof of payment including copies of bank or credit card statements. When you make copies of your statements, we ask that you cover your account number (so that they are not visible to us).
- For mobile apps and games, we may ask for screenshots of your device’s home screen, the in-app screen showing the specific level reached, the account screen, and/or the app installation date from the Apple App or Google Play Store.
- Receipts for in-app purchases, if a purchase was made.
ℹ️ For security reasons we do not accept attachments or screenshots directly via email or support ticket. You must use the unique link supplied by our customer service team.